Oracle iReceivables is an online invoice presentment, dispute, and payment solution that enables external and internal users to inquire about their accounts and transactions, pay invoices, and dispute invoices via a streamlined credit memo workflow and it helps you reduce the cost of billing and collections while improving overall customer service.
Oracle iReceivables gives the customers self-service access to their accounts with real-time balance and transaction information. T
he Home page gives customers quick access to their account information with drill down capability to specific details. It shows transaction balance and aging information, supports print requests, gives discount alerts, and shows credit memo status
iReceivables Features:
-Customer Search
-Accont Details
-Interactive Invoice
-Payment and Credit memo display
-Dispute a bill
-Credit Memo Workflow
-Automatic Credit memo creation.
-Credit memo Request Confirmation Page
Oracle iReceivables gives your Customers Self-Service Account Management
- Export transaction data to spreadsheet
- Attach documents to transactions
- Manage Payments and Ensure Data Security
- Duplicate dispute warning
- One-time credit card payment
- Configurable service charges
- Customizable transaction search.
- Anonymous user login:
The Anonymous User Login feature allows external customers to log in by only entering an account number. Therefore, customers can access their customer account data without having to register for a username and password. Companies can customize this feature to take the users directly to the page they need to access the most, for example, the Account Details page or the Home page.
The benefits of Anonymous User Login are: 1) it removes the registration overhead for users accessing Oracle iReceivables on the one-time basis. 2)It also speeds up the log-in and navigation process for them. As a result, customers are encouraged to make online payments in a more timely manner. - Multi-pay and multi-print:
-The Multi-Pay feature allows the customers to select multiple invoices and pay all of them at once using credit card or bank account transfer. With this feature, customers no longer have to navigate into each invoice and pay them one by one. Instead, they can just select all the invoices they want to pay in the Account Details page and pay them all at once.
-The Multi-Print feature allows customers to select multiple invoices and print all of them at once. The print format is defined in Oracle Receivables, including PDF, HTML, text, XML, PostScript, etc. Once the print job is completed, the customers will receive an e-mail notification containing a link for accessing the printed documents. The link allows for one-time access only.
Why do companies want to use Oracle iReceivables?
1. To remove their paper invoices and reduce the mailing and faxing overhead for their invoices. 2. To reduce the manual payment applications and receive payments from their customers more quickly. 3. To reduce phone calls and automate their collections and customer services. 4. To be able to resolve bill disputes quickly and improve their customer satisfaction.
Oracle iReceivables supports :
- A paperless enterprises It streamlines the dispute processes to help reduce the DSO (Days Sales Outstanding)
- It provides customers with self-service payment options such as credit card or bank account, and payment scheduling.
- It enables companies to collaborate with their customers through the self-service account management.
- It automates user administration and registration and expedites online access for one-time users.
Oracle iReceivables Modules Intergration:
1. It integrates with Oracle Receivables to provide real-time transaction status and details.
2. It with Oracle Trading Community Architecture to provide real-time account access and customer information.3. It integrates with Oracle iPayment to enable online payment application and processing.
4. It integrates with Oracle Workflow to provide automated credit memo and multi-print processing.
5. integrates with Bill Presentment Architecture, which provides customizable bill presentment templates.
6. It integrates with Oracle Application Framework to enable personalized display of account information.
- Set the Profile option, Currency:Negative Format correctly so that negative numbers have the negative sign not brackets to facilitate exporting to Microsoft Excel.
- Set the profile option FND:View Object Max Fetch Size, so that all transactions can be viewed on a single page rather than scrolling pages.
- setup of External users is done by the party number assigned to a contact.
- Provides anytime, anywhere access to the application via a web enabled mobile device
Designed specifically for mobile devices - For internal (Management , Collection Agents and sales reps) and external users (customers)
- Access for internal and external users can be restricted based on configurable function security Integrated with Mobile Customer Directory
Mobile Accounts provides the following information about a customer :
–Account Overview
–Credit Information
–Recent Activity
–Aging
Features:
–Robust Customer Search using Mobile Customer Directory
–Powerful Transaction Search
–Ability to drill down to the Transaction Detail
–Pay an invoice
–Configurable access control
–Efficient non-hierarchical navigational menus
setups:
1. Defind iReceivables Internal Users2
. Defind iReceivables External users and customer Access
3. Define Function Security
4. Index the Customer Database
5. Set up for Self Registraion
6. Setup for Anonymous user login
7. Define Service Charges
8. Review and update Receivables lookups
9. Set the proifle option fo agining buckets
10.Define currencies for customers and customer bill to sites.
11. Define Receipt Class and Payment methodl
12. Set receivables system option for ireceivables payments.
13. setup document sequencing for ireceivables receipts.
14. Set Profile option for ACH Bank accoun transfer payments
15. Modify the dispaly of account information
16. Set profile option for bill presentment architecuture.
17. intergra ireceivables into your business processes.
for more information pls go through the implementation guide and user guide.
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